Hat Couture is committed to protecting your personal information and being transparent about what information we hold, whether you are a shopper or a visitor.
Getting a better understanding of our customers and supporters through their personal information allows us to serve you more efficiently, which ultimately helps us to bring you the products you want at competitive prices. We have made improvements to this Policy so that transparency is at the core of what we do.
We ensure that we use your personal information in accordance with the law. This Policy explains:
What Information Do We Collect?
We collect, store and use the following kinds of personal information:
Your Debit & Credit Card Information
If you use your credit or debit card buy something online we will use a specialist payment processor. We will also ensure that card details are handled securely under Payment Card Industry (PCI) Data Security Standards. If you provide your card details to make a donation by phone, only Hat Couture staff who are authorised and trained to process payments should be able to collect or see your card details. We never store your credit or debit card details following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed.
Please do not send an email containing any credit or debit card details, since it will be immediately deleted and no payment will be taken. If this happens, we'll let you know.
All purchases should be completed through the online shop on our website (www.hatcouture.co.uk) or via our customer support centre by calling 07804424930.
How Do We Use Information Collected?
We use your personal information for a number of purposes including the following:
We do not share, sell or rent your information to third parties for marketing purposes. However, we may disclose your personal information in the following circumstances:
We keep your personal information only for as long as we need to use it for the purposes set out in this Policy.
We have adopted a data retention policy that sets out the different periods we retain personal information for in respect of these relevant purposes. The criteria we use for determining these retention periods is based on various legal requirements; the purpose for which we hold data and whether there is a legitimate reason for continuing to store it (such as in order to deal with any future legal disputes); and guidance issued by relevant regulatory authorities including, but not limited to, the Information Commissioner's Office (ICO).
Personal information that we no longer need is securely disposed of and/or anonymised so you can no longer be identified from it. Some personal information may be retained by us in archives for statistical or historical research purposes although we will do this in a manner that complies with applicable data protection law.
We continually review what personal information and records that we hold, and delete what is no longer required. We never store payment card data after the transaction has been completed.
If you have any queries about this privacy and cookies policy please contact Hat Couture, The Willows, Main Street, Poundon, Bicester, Buckinghamshire OX27 9BB or email: firstname.lastname@example.org.