Privacy Policy

Hat Couture is committed to protecting your personal information and being transparent about what information we hold, whether you are a shopper or a visitor. 

The purpose of this Privacy & Cookie Policy ('Policy') is to give you a clear explanation about how Hat Couture collects and uses the personal information (or personal data) you provide to us and that we collect, whether online, via phone, email, in letters or in any other correspondence or from third parties. 

Getting a better understanding of our customers and supporters through their personal information allows us to serve you more efficiently, which ultimately helps us to bring you the products you want at competitive prices. We have made improvements to this Policy so that transparency is at the core of what we do. 

We ensure that we use your personal information in accordance with the law. This Policy explains:

  • What information Hat Couture may collect about you;
  • How we will use that information;    
  • Whether we disclose your details to anyone else;
  • Your choices regarding the information you provide to us.

What Information Do We Collect?

We collect, store and use the following kinds of personal information:

  • Your name and contact details, including postal address, telephone number, email address and, where applicable, your social media profile
  • Your date of birth
  • Financial information you provide where you make a payment, such as bank details or credit/debit card details, although we don't store credit or debit card details (see below) 
  • Information about your computer/mobile device and your visits to and use of this website, including for example your IP address and geographical location
  • Information about our services which you use/which we consider of interest to you
  • Any other personal information you share with us as described above.

Your Debit & Credit Card Information

If you use your credit or debit card buy something  online we will use a specialist payment processor. We will also ensure that card details are handled securely under Payment Card Industry (PCI) Data Security Standards. If you provide your card details to make a donation by phone, only Hat Couture staff who are authorised and trained to process payments should be able to collect or see your card details. We never store your credit or debit card details following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed. 

Please do not send an email containing any credit or debit card details, since it will be immediately deleted and no payment will be taken. If this happens, we'll let you know. 

All purchases should be completed through the online shop on our website ( or via our customer support centre by calling 07804424930.

How Do We Use Information Collected?

We use your personal information for a number of purposes including the following:

  • To provide you with the services, products or information you have requested; 
  • To provide information about our work, products or events although this will only be where you have consented to being contacted for those purposes. 
  • To process or query payments we may receive from you;
  • To create an account for you if you register with us;
  • To deliver products or services you 
  • To process orders from our shops or provide after-sales service;
  • To invite you to participate in interactive features on our website when you choose to do so;
  • For administration purposes (for example we may contact you regarding a purchase you have made or an event you have registered for);
  • For internal management, such as record keeping of enquiries, feedback or complaints;
  • To invite you to participate in surveys or research (although this is voluntary);
  • To use IP addresses to identify your approximate location, to block disruptive use, to record website traffic or to personalise the way our information is presented to you;
  • To analyse and improve the online services we offer, to make them as user-friendly as possible; 
  • We may collect personal information to conduct customer research and this is on occasion through our existing network. We may also analyse information you provide to us with other freely available public information to create a profile of customer interests, preferences and level of potential purchases so that we can contact you in the most appropriate way and with the most relevant information.
  • Where collecting and holding your information is required or authorised by law; 
  • We may use your personal information for the purposes of credit risk reduction or fraud prevention (using external specialist agencies to help us); and
  • Other specific purposes that you may agree to from time to time.


We do not share, sell or rent your information to third parties for marketing purposes. However, we may disclose your personal information in the following circumstances:

  • To other trading subsidiaries, suppliers or service providers to provide the products or services you've requested from our website(s). For example, where, we use a separate company to deliver goods to you.
  • To third parties who support our operations and services under our instructions. 
  • Where you have agreed to receive email or SMS marketing communications from us, we may provide your email address or mobile phone number in an encrypted format to social media companies, such as Facebook, Instagram, Twitter or YouTube, or to digital advertising networks that are providing services to us by displaying our advertising to you on those social media platforms and other websites, as well as identifying audiences with interests similar to yours. You can opt out of your data being used to display advertising to you by contacting us as described below. However, this will not prevent our advertisements being shown to you without targeting you personally. Opting out in this way may mean that you stop receiving marketing communications from us generally.
  • Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example, where ordered by government bodies and law enforcement agencies), or in order to enforce or apply our rights (including in relation to lawful operation of our website or enforcing applicable terms and conditions) or to protect the Company, for example in cases of suspected fraud or defamation. 

Personal Information

We keep your personal information only for as long as we need to use it for the purposes set out in this Policy.

We have adopted a data retention policy that sets out the different periods we retain personal information for in respect of these relevant purposes. The criteria we use for determining these retention periods is based on various legal requirements; the purpose for which we hold data and whether there is a legitimate reason for continuing to store it (such as in order to deal with any future legal disputes); and guidance issued by relevant regulatory authorities including, but not limited to, the Information Commissioner's Office (ICO). 

Personal information that we no longer need is securely disposed of and/or anonymised so you can no longer be identified from it. Some personal information may be retained by us in archives for statistical or historical research purposes although we will do this in a manner that complies with applicable data protection law. 

We continually review what personal information and records that we hold, and delete what is no longer required. We never store payment card data after the transaction has been completed.

If you have any queries about this privacy and cookies policy please contact Hat Couture, The Willows, Main Street, Poundon, Bicester, Buckinghamshire OX27 9BB or email: